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    Help


    My Account

    • How do I sign in?

    To regain access to your saved items or to place orders, you'll need to sign in again.

    • To log back in to our web site:

    Simply click the link that appears at the top our home page entitled "Log in."

    On the next page, enter your e-mail address and password. The next time you visit our home page, you will once again be greeted by your name.

    • I forgot my password or I can't sign in

    Click on Forgot Your Password? We will send you a personalized link with new password to your e-mail address on record with us. This way, you can securely change your password to whatever you want. Reset your password now.

    You can also reset your password from "Your Account" by following these steps:

    o Go to the My Account section on the Redbell.com homepage.
    o Click on the Forgot your password? Link.
    o Enter the email address used when your account was created.
    o Click the submit button.
    o A link to reset your password will be emailed to you.

    • How do I close my Redbell account?

    We value your participation in the Redbell community and hope you'll contact us to address any issues that may have prompted you to close an account. Once your account is closed, it is no longer accessible by you or anyone else.

    • Still want us to close your Redbell account?

    First, please visit My Account and cancel any outstanding orders associated with the account. Once you have done so please e-mail us by clicking the Contact Us link in the Help> Section. Please make sure to send your request from the e-mail address associated with the account you would like to close, so that we can verify your identity. If you ever want to order from us again or take advantage of any other features of our store that require a password, you will need to start a new account.

    • How do I sign out?

    If you are using a public terminal, you will want to log off, or sign out, before you leave the computer. Here's how:

    o Click the link which is top of the home page that says "Log out".
    o Close the browser to prevent your name or personal settings from appearing on the
    public terminal.
    o Once you have done this, your name will be removed from the home page, and your personal settings will be inaccessible to anyone using the same computer after you. We recommend that you sign out only when you feel that you must. If we can't identify you, it will be difficult for us to identify items that might be of interest to you.

    • How do I change my account email address, name or phone number?

    o You can change any or all details in your profile by clicking here. This link is also accessible from Your Account link in the header of any page on our website.

    Shopping Cart

    • How does my Shopping Cart work?

    When you're shopping on our website, you can save items you would like to buy in your Shopping Cart until you are ready to purchase them. It works in the same way as a shopping cart in a retail store. Items in your Shopping Cart will remain there until they are purchased, removed, or moved to your Wish List.

    • Here are some of the things you can do with the items in your Shopping Cart:

    o Update the quantity: If you would like more or less of an item in your Shopping Cart, simply type in the quantity you wish to purchase and click "Update Cart."
    o Remove a product from your Shopping Cart: If you change your mind about an item, click on "Remove from Cart," or change the quantity to zero and click "Update Cart."
    o Return to shopping: If you wish to continue shopping after reviewing the contents of your Shopping Cart, choose one of the options under "Continue Shopping" and continue to search our website. You can return to your Shopping Cart at any time by clicking on "My Cart" at the top of the page.
    o Proceed to secure checkout: Once you're done shopping, click on "Proceed to Secure Checkout" to purchase the items in your Shopping Cart. Our Checkout process is fast, easy, and secure.
    o Move a product to your Wish List: If there are products in your Shopping Cart that you want to save, but don't wish to purchase, you can move them to your Wish List by clicking on "Move to Wish List."



    Ordering

    • Placing your Toy order.

    Placing an order is quite simple really. Here are the steps you need to follow to place an order.

    o Sign In or setup a new account (if you are not already signed in).
    o Browse the site TO SEARCH and select THE TOYS AS PER BRANDS/CATEGORIES/CHARACTERS you want to buy.
    o Proceed to ADD TO CART CLICK ON CHECKOUT.
    o Enter your shipping and billing information.
    o Make payment using your credit card. We accept all major credit cards issued by Visa and MasterCard.
    o ORDER IS COMPLETE AND AN ORDER NUMBER IS GENERATED.
    o We will deliver the item purchased to the shipping address provided during checkout.

    • Payment methods we accept.

    o We accept the following methods of payment

     Credit cards: Visa and MasterCard
     Check card (also called debit cards, ATM cards or banking cards) with a Visa or MasterCard logo.
     Net Banking
     Cheque Deposit
     COD

    • Do you need help navigating Your Account?

    o Don't see exactly what you're looking for? You may always write to us or call us at +91 11 42696677 and one of our customer service associates will be able to help you.

    • I want to know the Status of my order.

    o You can check the status of your order by visiting "Your Account" and clicking on "View Orders". o Alternatively you can click on Track your Order on the top Navigation Bar of the page.

    • How does Wish list work?

    o Browse the site select toys of your choice for procuring at a later date. You can forward the wish list to a friend too!

    • Order Confirmation

    o For orders, after you place an order you will get an order confirmation with the order number. In addition, you will receive an email or SMS confirmation for your order with a unique order number. We will ship your order within the shipping time provided on the product page.
    o You can also get order information by visiting "Your Account" on Redbell.com. This confirmation will contain the details of the Toys ordered.

    • Can I cancel my Order?

    o You can cancel your order at any time prior to making payment. Sign-in into "Your Account" and click on "View Orders" link that shows you open orders. You can click on "Cancel order" next to your pending order.

    • What if I am not satisfied with the Toys after the delivery?

    o Redbell.com allows returns only if the product is defective/ damaged and returned to us in original packing within next 7 days of product delivery. Redbell does not offer cash refund. We transfer the refundable / pending amount to your store credit after the validation of your claim in next 7-14 working days.

    • Can I cancel the order once placed?

    o You cannot cancel an order once payment has been made. In summary, it is generally not possible to cancel the order once you have passed through the procedure of payment.

    • Product Availability

    o Products displayed on the portal are in-stock and ready to be delivered upon payment. In cases where we are out of stock, we will notify you and try to fulfil your order within 72 hours.

    • We deliver Toys anywhere in India.

    Payments

    • What Payment Methods do you accept?

    o We accept the following payment methods
    o All Major Indian & International Credit Cards – VISA & MASTERCARD for deliveries in India.
    o All online payments are secure. We are continuously working on increasing the payment methods on our website. If you are looking for a payment method that we currently don't support, please contact us and we will help you out.

    • Do I need a PayPal account to make payment using a non-Indian credit card?

    No. You don't need a PayPal account for making payments using International Cards.

    • Do international payments include currency conversion charges?

    For all currencies apart from Indian Rupees the amount will be converted to USD and you may be charged a conversion fee.

    • What is your cancellation policy?



    You cannot cancel your order once it is made.

    • Does Redbell assume any product related liability?

    For any item available for sale on Redbell.com, the company does not assume any product liabilities. Redbell is only in the business of selling products from well-established toy brands to customers at the destination of their choice.

    • How do I return my product to Redbell.com?

    Please call us at +91 11 42696677 and our customer service representatives will arrange for any returns related matter.

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